Return Policy

At RIMOWA, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return eligible items in accordance with the following policy.

1. Eligibility for Returns

  • Items must be returned within 30 days of delivery.
  • Products must be unused, in their original condition, and include all packaging, tags, and accessories.
  • Personalized or customized items cannot be returned unless defective.

2. Return Process

To initiate a return, please follow these steps:

  1. Visit functionalluggage.com to start the return process.
  2. Follow the instructions and provide the required order details.
  3. Pack the item securely in its original packaging.
  4. Ship the return using a tracked delivery service.

3. Refunds

  • Once we receive and inspect your return, we will process your refund within 14 business days.
  • Refunds will be issued to the original payment method.
  • Shipping costs are non-refundable unless the return is due to a defective product or error on our part.

4. Exchanges

If you wish to exchange an item, please return the original product and place a new order via functionalluggage.com.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately via functionalluggage.com for assistance.

6. Final Sale Items

Certain items marked as “Final Sale” cannot be returned or refunded.

7. International Returns

Additional shipping fees and customs duties may apply for international returns.

8. Questions?

For further assistance regarding returns, please visit functionalluggage.com.